Faqs

We’ve been shipping live lobsters and fresh seafood for over 15 years and have come across plenty of questions from landlubbers and lobster aficionados alike.  You’ll find many of the common questions below. If you can’t find your answer, contact us and we will get right back to you faster than you can say Penobscot, ME. 

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Lobster Shipping and Delivery

Information on what to expect when you order live lobster.

We use Federal Express overnight and second day air service. We ship all of our products in reusable, insulated Styrofoam containers surrounded by chilled gel packs that maintain the proper temperature (take them to the beach or a picnic!)..


Generally, the best  time of year to buy lobsters is before Memorial Day (before the summer tourists arrive) and after Labor Day (when the tourist leave). Read our blog about the Lobster Seasons

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Unfortunately, at this time we are unable to ship outside the USA due to custom laws.

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You should plan to have someone sign for the package when it arrives. WE WAIVE THE SIGNATURE REQUIREMENT ON ALL PACKAGES so if no one is available to sign the courier will usually leave the box at the door. Although the lobsters should be okay if left alone for a few hours, we cannot be held responsible for unattended lobsters! Many of our customers have orders delivered to their workplace or send a gift certificate.


All live seafood orders are shipped overnight. Frozen lobster tails, chowder and seafood are shipped overnight and two-day with dry ice. Expect delivery by 5:00 pm or earlier. For rural areas, expect delivery by the end of the day or even later.

Saturday will arrive by 3:00 pm or earlier and is NOT available some rural areas. Please call 1-800-Go-FedEx to check availability.

Note bad weather can delay and impact shipments, this includes, snow, rain, thunderstorms,  sleet and even fog.  It’s a good idea to check the delivery check the delivery area for weather updates before selecting a ship date.


How we ship live lobsters

Your hand graded lobsters have been packed with seawater soaked newspaper or fresh seaweed to keep them moist, and frozen ice gels to keep them cold


Check your email. The day your order ships, you will receive a shipment alert with a tracking number. You will be able to click on the link to see exactly where your order is. If this is a gift, you will be notified via email when your package is received.



Tuesday, Wednesday, Thursday, Friday, and Saturday. No delivery on Monday or Sunday.

Saturday delivery is not available to some rural areas. Please check with FedEx 1.800.go.FedEx. Orders can also be held at the nearest FedEx station for hold at pick-up.

Your best plan is to set a dinnertime for your seafood order, or if you must, properly store your seafood the day before your event. Major holidays and weather conditions may change delivery availability.


Place an order

When you order online you can specify a future ship date with our handy dandy shipping calendar you’ll see at checkout. You can pick the exact day your order will arrive.

Shipping frozen items? It’s not a bad idea to receive your order a day or two before you plan on cooking them. Frozen items can always be put right back in the freezer and stored for several weeks.

Sorry we cannot deliver on national holidays including Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Years Day. You can order live lobster the day before most holidays and store in your refrigerator until your ready to cook them.

We can ship your order out the next day if we receive it midnight the day before.  Need your order like yesterday? Call us at 888.85.Maine and we can see if we can help!


LobsterAnywhere.com ships strictly to the contiguous 48 U.S. states, plus some areas in Alaska and Hawaii for an additional charge.

Delivery to HI requires a import permit for live lobster. No permit is reuqired for frozen lobster or lobster tails.  It is the responsibility of the customer to obtain the import permit. For more information, go to http://hdoa.hawaii.gov/pi/pq/import-program/plant-quarantine-application-for-permits/

Please email or fax a copy of the permit to LobsterAnywhere.com.  The copy will be attached to the shipment to prevent the package being held in quarantine and spoiling.

Shipments to international destinations and U.S territories (such as Puerto Rico and Guam) are unavailable. All packages must be delivered to a physical address. No PO Boxes please. Be sure all addresses are correct and include the recipienti’s daytime phone number.


We ship ALL packages ‘SHIPPER RELEASE’ which allows the FedEx delivery person to leave the package at its destination. If your order is more than $500.00 we will require a signature. That’s a lot of lobster to be left at the door.  Another option is we can hold your lobsters at the local station for pick-up at your convenience.

Please  ALERT the recipient that a perishable is on the way. Note the delivery driver will NOT leave a packageif the area is deemed unsafe. Sometimes FedEx will NOT leave a package at an Apt. or Condo complex.


On occasion a lobster will drop its claw as a defense mechanism. This can happen in shipping and in the wild. Lobsters will battle other lobsters  over territorial rites.

A lobster with only one claw is called a cull. Culls are often a good deal at the local lobster pound.

It can take several molts for a lobster to grow back its claw.  If your lobster arrives alive it is fine to cook up the lobster and its dropped or broken off claw.


Your lobsters were packed to order, live and kicking and shipped overnight. Since they have traveled a long way they may have tired.  (Note that cold temperatures make lobsters sluggish.) In most cases, as long as the packaging material is in good condition, and the refrigerant is still cold, your lobsters will be fine.

Cook lobsters even if they appear motionless. This is also true if a lobsters has been damaged or dropped a claw in transport.

In the unlikely event that a lobster has died, it is usually acceptable to cook if it is still cool to the touch and if the other lobsters in the shipment are still alive. Cook them up! The tail of the lobster is the best indicator of its freshness: it should curl under the body and be somewhat firm not watery or mushy when cooked.

 

 


Refrigerate your lobsters immediately, and keep them cold until you’re ready to cook them. It’s best to cook your lobsters the day they’re delivered.

Store lobsters in a strong paper bag or right in the lobster pot if you were lucky to receive one. Contrary to popular belief, live lobsters are dark greenish-black or brown–they will turn the familiar bright red after cooking.

 


Your lobsters were packed to order, live and kicking and shipped overnight. Since they have traveled a long way they may have tired. ( Note that cold temperatures make lobsters sluggish.) Cook lobsters even if they appear motionless. This is also true if a lobsters has been damaged or dropped a claw in transport. See one clawed lobsters


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