Happy Cracking Guarantee

Happy Cracking Guarantee

Since 1999, we’ve fully guaranteed your satisfaction with every lobster we send. Our freshness pledge: Plucked from the sea, rushed to your door. We go to great lengths to ensure your order arrives in prime condition. All seafood is delivered in specialty-constructed, refrigerated containers that keep your seafood cold and at the peak of freshness. We guarantee that your product will arrive in good condition (it may not be frozen, but it will be chilled).

Lobster Guarantee

If you are sending our product as a gift to a third party, it will be your responsibility to inform that person of the delivery. Our packages are delivered without a signature requirement to prevent the package from going back to the delivery terminal and spoiling. Packages over $500 require an adult signature.

Due to the perishable nature of our products, we have provided suggestions for handling and storing to ensure freshness.

LobsterAnywhere.com recommends that fresh seafood and live Maine lobster be prepared on the same day. If you must keep them an additional day, you do so at your own risk. All claims must be made on the day of delivery by contacting us with your order number. No claims will be honored if not made on the day of delivery. (We reserve the right to fully investigate claims we believe to be unfounded or fraudulent.)

  • LobsterAnywhere.com will not be responsible for customer errors caused by incomplete or invalid addresses or when the customer is not available to receive the package. This includes access to apartment complexes, condos, and residencies that require gate or condo codes.
  • LobsterAnywhere.com is not liable for replacement or refund of orders for weather-related delays.
  • Damage due to unattended packages or improper storage and handling voids our guarantee.
  • For obvious reasons, Lobsteranywhere is unable to accept returns for perishable orders.

Comments

  1. We have enjoyed your lobster rolls with past orders .
    For a very special Dec 2024 party we ordered 32 lobster rolls to be served to guests .
    I was extremely embarrassed by the chewy , tough lobster you sent . I have never seen such a waste .

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